Uses › Getting it right

Routing calls to the right person automatically

Some calls shouldn't become a message. A real emergency needs a human on the line.

What a call sounds like

Thanks for calling. What's this regarding?

A question about my invoice.

I'll put you through to billing — one moment.

The right calls reach a person. Everything else waits.

Setting it up

Reception Desk → Transfer to. Add a name, a number, and the words callers actually use — 'invoice, my bill, payment'.

Everything above is configured in the app under Settings › Your Agent. Your assistant uses what you tell it on every call — so the more it knows about say who gets put through work, the fewer calls come back to you.

Why not just give out your own number?

Because you can't take it back. A second line is a number you can hand out freely, hang up on, and release if it ever attracts the wrong attention — while your personal number stays with the people who already have it.

People also set it up for

Tell it what you knowFewer callbacks, because the answer already happened.Set your hoursIt tells people when you open instead of promising you'll callListen in, jump inYou're never locked out of your own phone call.

Pick a number, tell your assistant what you know, and hand it out.

Download on the App Store